Terms & Conditions

Your commitment to us

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between RockReef and yourself.

Prices

Prices are inclusive of all applicable taxes. Once you have paid, we will not increase the price of your ticket.

Prices displayed on the site are subject to change without notice.

Cancellations

Unfortunately once the payment has been made, we are unable to give a full refund. However, if you would like to make amendments to your booking(s) this can be arrange with 48 hours notice prior to your booking. Please contact the RockReef Reception team for more information.

Online Booking

Discounts and offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.

Please bring along your booking reference number and/or email print out.

Prices are correct at time of going to press and are subject to change without notification.

PierZip

An adult must accompany children under 16.

Bad weather, especially high winds or very heavy rain, could result in the Zipline being closed for safety reasons

We will try to notify you as soon as possible to reschedule your booking to another time or day.

What happens if it Rains, hales or snows?

Believe it or not, it may happen! The best thing about RockReef is that it is indoors, the Pier has a shelter running up to the entrance so any rainy days won’t be a problem. The Zip Line operates in most weathers including rain. If for some reason we are unable to open due to extreme weather, we will endeavour to contact you a soon as possible and book you an alternate date and time of your choosing.

We’ll be updating on our Social Media networks if the PierZip is closed due to the weather in which case your ride will be rescheduled to a suitable date of your choice. Make sure you check online before your visit.

Minimum Age 6 years

Minimum Height 1.3mts

Minimum Weight 30kgs

Maximum Weight 110Kgs

Please note: weight limits may vary, dependent upon weather conditions on the day.

Gift Certificates

Gift Certificates can be purchased online or at the RockReef reception. Please phone us on 01202 983983 in order to book your session. Gift Certificates will expire 6 months after purchase.