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FAQs

Visitor Information

The Pier Toll

The council operates the Pier Toll in peak season, your RockReef confirmation will provide free access for anyone included on the ticket, accompanying persons will be required to pay. Children under 16 with a ticket will be allowed to have one accompanying adult access the Pier for free but any extra accompanying persons will be required to pay. This is for pre booked sessions only! We can not refund the pier toll cost for pay on the door tickets

What shall I wear on the day?

We recommend:

  • Loose and comfortable clothing
  • Closed-toe footwear, secure shoes – e.g. trainers/climbing shoes
  • Swimwear is NOT permitted on any activity at RockReef
  • Skirts and/or dresses is NOT permitted on any activity at RockReef
  • All items MUST be removed from participants pockets (please use lockers provided)
  • Long hair must be tied and ALL jewellery removed (please use lockers provided)
  • For your enjoyment and safety please check the weather forecast for the day and dress accordingly

 

What time do I need to arrive on the day?

You will need to be in the reception area 15 minutes before your session is due to start. If you arrive late, you may be refused entry to your session. We will endeavour to put you on to the next available session which may be much later. Remember, if you are going to take part in more than one attraction, please allow 10 minutes between the end of the first and the beginning of the next one.

Can non-climbers come and watch?

Yes of course. Non climbers can come and watch from the RockReef café situated on a mezzanine floor overlooking the climbing arena. Adults can be non climbing ‘Clippers’ and one adult is required to stay in the arena per every 4 under 16’s as a clipper. (clippers do not need to pay to enter the climbing arena)

Are there smoking areas?

This adventure is smoke free, so no smoking is permitted anywhere on the premises.

Can I bring/drink alcohol?

No alcoholic drinks are permitted within RockReef. You will not be permitted to take part under the influence of alcohol; the staff reserve the right to deny access if they suspect that you maybe under the influence of alcohol or any other substance.

Are there any restaurants/coffee shops inside the attraction?

Yes, we have Coffee Reef cafe located on the mezzanine level of the attraction where you can sit and relax with a coffee, cold drink or a snack as well as an unsurpassed view of Bournemouth beach and the coastline down to Boscombe. But if you are looking for more than a snack, visit our Key West restaurant at the end of the Pier to enjoy the combination of fresh, home-cooked food, a cool refreshing beer or cocktails with a panoramic view over the bay.

Where can I buy RockReef gifts?

Inside RockReef and around the Pier you will find our gift outlets where you can treat yourself and your family with any range of products to ensure you always remember your great times at RockReef.

Are there lockers?

Lockers are available to store items securely. You may not carry any loose articles or coins in your pockets or on your person whilst participating in any activity. All personal property is stored at your own risk and the management of RockReef accepts no liability for the loss or damage to personal possessions.

Is there wheelchair access?

As the building is listed, wheelchair users are asked to see our Disability Policy and contact us directly for more information. Facilities are accessible to a range of disabilities and it is very dependent on an individual’s abilities as to what each person can do and what assistance they may need to fully enjoy an activity. We can organize private sessions for disabled groups in discussion with you, please contact us for more information.

Are there any physical requirements?

All activities demand a degree of agility, strength and stamina. If participants are in any doubt about their ability they are advised to speak to a member of the RockReef staff, who will advise you on your suitability. By signing up to an activity you acknowledge the conditions and participation agreements and that you are in a fit state of health to participate. We must be made aware of any known medical conditions that may affect your participation at the point of booking or prior to the activity should your circumstances change. As with any sport there is an inherent risk of injury, although through risk assessment and the implement of safety control measures these risks are greatly reduced.

Can I climb if I am pregnant?

We recommend that pregnant women do not take part in the action (as it involves climbing, heights and physical activity that could have associated risks). However the choice is yours therefore we suggest that you seek advice from your doctor on the matter. However, If you decide to proceed, you will need to declare that you are pregnant and then sign a disclaimer stating that: “I have made Rockreef aware that I am pregnant and as a result Rockreef has recommended that I do not take part on the action. However I have decided to take part on the action in the full knowledge that this may incur risks to my unborn child”.

What if I have a pre-existing medical condition?

Here at Rockreef we are not medically qualified to assess the medical conditions of participants. It will remain your responsibility to do so prior your visit. We advise you to visit the course prior to booking or have a good look at our website to undertake your own risk assessment. You may also wish to contact your doctor for further advice.

What are the opening hours?

The core opening hours are 10:00 to 19:00, but this can vary depending on the season. If you wanted to book a specific date and time, please check on our ticket sales website for availability.

Weather Conditions

The best thing about RockReef is that it is indoors, the Pier has a shelter running up to the entrance so any rainy days won’t be a problem. The zip line operates in most weathers including rain. If for some reason we are unable to open due to extreme weather, we will endeavour to contact you as soon as possible and book you an alternate date and time of your choosing.

How long does each attraction take?

The Clip ‘n Climb package lasts for 1 hour 30 minutes, The safety briefing and kit up lasts aproximately 30 minutes with 1 hour of climbing time. Within this time you’ll have full use of the 27 Clip n’ Climb walls and Stairway to heaven.

The Pier Cave has three main routes and the whole course can take up to 30 minutes.

The RockReef Combo package includes the clip ‘n climb and either the High Line course or Pier Cave. The Combo package lasts for 1 hour and 30 minutes, the safety briefing and kit up can take up to 30 minutes giving you at least 1 hour of climbing time. Within this time you will have full use of the 27 climbing walls, the stairway to heaven and either the High Line or Pier Cave.

The High Line activity lasts 30 minutes.

Are there any instructors present during my visit?

Qualified instructors will be on hand at all times to help and supervise as much or as little as you need to feel confident, secure and to ensure you make the most of your time at RockReef.

Supervision Information

Do you have any special requirements?

Children under 16 MUST be accompanied by an adult at all times (adult does not have to participate in climbing activities – just supervising). One adult can accompany up to four children under the age of 16 and will be required to attend the safety briefing with them and ensure that they are safely clipped in at all times.

Safety Information

Our fully-trained instructors give all participants initial safety briefing and instruction including familiarisation with safety harnesses and ancillary equipment.

Age, height and weight restrictions

There is a minimum age of 4 years for the Clip ‘n Climb

There is a minimum height of 1.1 metres for the HighLine and 1.3 metres for the Leap of Faith.

PierZip special requirements
  • Minimum Age 6 years
  • Minimum Height 1.3 metres
  • Minimum Weight 30kg
  • Maximum Weight 110kg

(These weight restrictions can vary depending on the weather conditions)

 

**Parents are to ensure that at least one parent/ guardian remains on site while children are using our facilities // ratio of 1 adult per 4 children** PierZip

  • An adult must accompany children under 16 until harnessed.
  • Bad weather, especially high winds or very heavy rain, could result in the Zipline being closed for safety reasons
  • We will try to notify you as soon as possible to reschedule your booking.
  • We have a 48 hours cancellation and no refund policy.

We’ll be updating on our Social Media networks if the PierZip is closed due to the weather in which case your ride will be rescheduled to a suitable date of your choice. Make sure you check online before your visit.

When do I sign the wavier form?

You can sign the waiver form even prior to you getting the tickets. You will be able to find the wavier form in www.rockreef.co.uk; right after you make the payment for your tickets; through a link on your Digiticket; or even when you get to the reception area where you will find a tablet to sign the waiver.

We strongly recommend signing the waiver before you come to avoid queuing and waiting.

Booking Information

Can I amend my booking?

Yes, just give us a call on the booking line on 01202 983983 at least 48 hours prior to your session.

Online Booking

Once purchased, online tickets may not be used in conjunction with any other offer. No ticket may be resold. Any discounts or offers online are available for limited quantities and periods only and shall not be available on bookings made by phone or in person. You can amend your package but need to do this at least 48 hours before the booked start time by calling the booking line on 01202 983983, we will help you to find an alternative date and time suitable for you.

If we need to cancel your booking because of bad weather or reasons beyond our control, we will do our best to let you know in advance and offer alternative dates or times. No refunds will be made for “no shows”, late entry (other than that which is due to RockReef’s delay or leaving a session prematurely. Exceptional circumstances may apply.

Do you offer group discounts?

RockReef can offer varied discounts for groups depending on group size and date of booking, please email marketing@rockreef.co.uk for a detailed quote.

Do you offer student discount?

Students enjoy a 20% discount on Thursday night’s. Use code STUDENT17 to book and please ensure you bring your student ID with you as this will be required for entry to RockReef

Quality Assurance

Does RockReef have Insurance?

Yes, RockReef is insured for adventurous activities of up to £10m of public liability – covering all of its attractions. All necessary documentation is available upon request.

What if I am afraid of heights?

If you are afraid of heights RockReef is the perfect place to conquer your fears. You will be attached to a safety belay device, which takes in the slack as you climb and then lowers you down gently down to the ground. Just let our team know on the day and our instructors will help you every step of the way.

Can pictures and video be taken?

Since RockReef is a place for all family members, and a fabric of fun and remarkable moments, we have no restriction on personal and reasonable photography, however excessive or commercial will need special permission.

More Questions?

If you have any other questions which have not been answered on this page, please give us a call on 01202 983 983 and a member of our team will be happy to clarify any issues you may have. Alternatively, please complete the form below and we will respond within 24 hours